By Presley Odeyenuma,
NCC says there is
need to protect telecom consumers with adequate regulations in the face of new
digital services and solutions that could expose users to cheats by service
The Executive Vice
Chairman of the Nigerian Communications Commission (NCC), Prof. Umar
Garba Danbatta, has said there is need to protect telecom consumers with adequate
regulations in the face of new digital services and solutions that could expose
users to cheats by service providers.
Danbatta stated this
at the second edition of a three-day Conference of African Telecommunications
Regulators on Consumer Affairs, (CATCO) which kicked off at the Transcorp
Hilton Hotel, Abuja today (August 20th).
He therefore called
on regulators of telecommunications sectors across the African continent to
place primacy on regulatory measures to adequately protect telecoms consumers
in their respective countries.
The EVC who was ably
represented the Director, Public
Affairs, NCC, Dr. Henry Nkemadu, said that CATCO 2019, which is
building on the successes of the maiden edition held in 2013, provides unique
opportunity for African telecoms regulators “to build on principle of
pan-Africanism within the Information and Communication Technologies (ICT)
space, thereby sustaining a robust collaborative regulatory environment where
current and future consumer-oriented challenges can be effectively
In a passionate keynote
address he maintained that the wake-up call for regulators to prioritise
consumer issues has become necessary considering the fast-pacing advancement in
ICT where telecom consumers, on a daily basis, are exposed to new digital
services and solutions with potential for the telecom consumers to be
short-changed by service providers if adequate regulations are not put in place
to protect the consumers.
that in Nigeria, protection and empowerment of the consumers is at the centre
of all the NCC’s regulatory activities through ensuring that consumers get
consistently-improved service delivery from their respective networks and
resolutions on any complaint brought to the knowledge of the Commission.
“NCC, as a
leading telecom regulator in the African continent, strongly believes that
service delivery on the part of our licensees in this era of technological
evolution should be the totality of how telecoms operating companies package,
provide and deliver those services to their consumers from the point of
ensuring right quality of service (QoS) to the point of delivering the service
to the consumers in a satisfactory manner,” he said.
The Nigeria’s Chief Telecom Regulator also stated that consumer empowerment and protection is consistent with Item 6 of the 8-Point Agenda of the NCC’s Strategic Vision 2015-2020 and also in line with various policies, guidelines, regulations and other intervention mechanisms which the Commission has deliberately put in place to grow the telecom industry while empowering and protecting the consumers.
The event geared
towards pursuing a continuous collaboration between African telecommunications
regulatory agencies of individual countries and their regional bodies such as
West Africa Telecommunication Regulatory Assembly (WATRA), East African
Communications Organisation (EACO), among others, was graced by dignitaries
from various African countries such as Ghana, Niger, Sierra Leone, Mauritania ,
Senegal ,Mali, Burkina Faso and a host of others.
While describing the
2019 CATCO as “a bridge buider” among telecom regulators in the
continent, he charged all participants at the event to leverage the opportunity
of the forum “to collectively reach concrete resolutions on how we, as
regulators, can better empower the ever-growing consumers of ICT tools and
services in the light of technological advancement in the industry.”