Embracing Tech For Effective Management – IT NEWS NIGERIA

Embracing Tech For Effective Management – IT NEWS NIGERIA

CONTRIBUTED:

The world is drowning in data. As organisations across the globe attempt
to manage these massive datasets, varying sources and formats emerge. This
leads to disparate data, management silos and questionable reporting based on
varying data

KYOCERA Document Solutions Inc., forming one of
KYOCERA’s businesses worldwide, researches and develops KYOCERA monochrome and
colour printers, multifunctional products, wide format devices, intelligent
software solutions, as well as parts and supplies. The company operates on
multiple systems, with innumerable internal and external data inputs.

According to Ian Dury, Business Process Manager at
KYOCERA Document Solutions South Africa, this led to limited data access and
disparate data views. “Only a few people have access to the data that they work
on. Those that don’t have access can’t see the big picture,” confirms Dury. As
a result, the connection between departments was tenuous and the understanding
of how they correlate with each other limited. From decision making to
reporting, every function that relies on data is made more challenging in this
environment.

Having recently moved onto a new Enterprise Resource
Planning (ERP) system, KYOCERA felt that Qlik Sense was the right tool to help
the business gain greater insights from its data. The solution was implemented
by South Africa Qlik Master Reseller. “Throughout this process, my focus has
been to consider improvements in KPIs for all departments, company-wide,” said
Dury. “From what I’ve seen, the platform effectively allows for management by
Qlik. We don’t have to have a meeting to evaluate how staff are doing or call
them to get a report – it’s all there, on the tool.”

With organisation-wide acceptance of the tool, a
number of KYOCERA staff have attended the Qlik Sense training course. “They use
the data given, then they create their own apps,” adds
Dury. “The process to develop is becoming faster all the time, and the staff
know what mindset we’re going for.” Although some change management was
required in the move from QlikView to Qlik Sense, the Kyocera team is now privy
to a platform that updates every 15 minutes – rather than once a day. This
offers greater productivity and better decision-making power.

Dury confirms that the company now operates
according to the saying; “I’ll check on Qlik”. It is the business’ foremost
decision-making tool, used to: determine what stock is coming in from Europe
and when it will arrive; stock management; promotions, guided by reliable
information from logistics so the marketing team can make sound decisions;
sales based on real information; and manage how changes in one department can
impact another.

While the company has experienced many benefits from the Qlik implementation over the years, there are some that stand out for Dury. As the business goes through the harrowing auditing process annually, its auditors would often take issue with the recognition of revenue for its services base.

“We’d routinely collect meter readings and bill
according to the readings taken, but the business had no idea what the target
number was that it should be collecting. We may have gotten a thousand, but how
many were we supposed to get? If every single meter is not billed for, it’s a
service that’s being provided at a zero cost,” recalls Dury.

With Qlik, KYOCERA developed an app that stores
historical billing per month, per machine and details whether a machine is
currently on contract or active. “Now we had a number to work towards. We can
focus on the machines that hadn’t been billed within the last six months.
Through the use of this app, we billed an estimated additional five millions
clicks – and that elevated number has remained the constant.”

“This
is an app that actually drove action. We saw 4000 odd machines, we realised
some were inactive, even though (according to the system) they were active. We
are now far more capable to manage all of the machines accurately, bill
accordingly, and increase activity.” As such, the app continues to deliver
return on investment. “In the first month we got our money back, and now the
auditors understand the value, and are happy,” concludes Dury.

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