Spectranet 4G LTE enhances customer service footprint, opens new experience centres

Spectranet 4G LTE enhances customer service footprint, opens new experience centres

Leading internet service provider Spectranet 4G LTE has opened two new experience centres in Lagos as part of its strategy to set up an arm’s reach service infrastructure for its valued customers-

The new Spectranet Experience
Centres are situated strategically within the neighbourhood of Opebi on the
mainland and Awolowo road, Ikoyi on the island.

The new Spectranet Experience Centres ensure a pleasant and engaged experience for the customers including aselfie corner. Ergonomically designed for efficient interactions between the Spectranet staff and subscribers, the design elements of the Experience Centres provide an uplifting experience to the customers.

Marketing Manager, Spectranet 4G LTE, Samson Akejelu; Chief Executive Officer, Spectranet 4G LTE, Ajay Awasthi; Head, Customer Service, Kapil Mehta; Customer Service Manager, Busola Akindele, and National Head of Sales, Joe Mazeli; all of Spectranet 4G LTE beam cheerfully during the official opening of Spectranet Experience Centre on Awolowo Road, Ikoyi.

Touching on opening more
centres against the backdrop of the prominence of digital medium based customer
engagement, Chief Executive Officer Spectranet 4G LTE Ajay Awasthi said“we sell
high speed internet modems and routers and it is critical to have a
face-to-face interaction with the customers in case the devices develop any
issue. The centres are designed to help Spectranet 4G LTE boost customer
confidence in the Brand Spectranet by ensuring proximity andservice excellence.”

“We surely can’t downplay the contribution of new age digital media to speedily address customer pain points. However, it is also important for service brands to have a robust omni-channel service infrastructure. This ensures effective service delivery to various segments of customers – some of them are not comfortable with digital channels. At Spectranet we are integrating engagements across all these conversation points to offer a 360 degree service access.”

spectranet office Fun moments during the road show.

Commenting on the
brand’s quality of service during the opening, subscriber Chike Ameobi stated,
“Spectranet is no doubt the fastest internet service provider in Nigeria. They
don’t just stop at offering the best speed in terms of connectivity and value
you can get for money; they are also efficient in attending to queries and
resolving them swiftly.”

Considering
Spectranet’s support for business growth, another subscriber, MichealAdesoye
said: “Spectranet is a premium brand that gives considerate attention to
service delivery. I must admit that I don’t regret settling for Spectranet to
position my creative business. Knowing that Spectranet is reliable gives me the
sort of confidence required to deliver and set eyes on growth.”

John Falana, responding
to the announcement on Facebook said “I use Spectranet and it is
good.”

Spectranet Limited was the first Internet Service
Provider (ISP) to launch 4G LTE internet service in Nigeria. The brand is known
for providing affordable, faster and more reliable internet broadband to
Nigerian homes and offices. Its internet service is currently available across
Lagos, Abuja, Ibadan and Port Harcourt. Its state of the art network ensures
high-speed internet connectivity for the customers.

Spectranet 4G LTE is a recipient of
multiple awards for Best Internet Service and 4G LTE Provider in Nigeria in
2016, 2017 and 2018.

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